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To protect you from scam SMS, Club Care / HKT Care has joined the SMS Sender Registration Scheme by the Office of the Communications Authority (OFCA). We will only send SMS message to Hong Kong mobile users by using registered sender ID "#ClubCare", "#HKTCare" or "#HKT_IA" to help you identify the true source.


To sustain service excellence, system maintenance of MSIG's website will be conducted from 06:00 a.m. to 08:30 a.m. on 2 May (Friday). Online purchase for iTravel Plus (Single Trip) and Online redemption services for EasyShare Travel Plus Insurance Package provided on this site will therefore be temporarily suspended at that period. We apologize for any inconvenience that may cause.

Household
Home is where the heart is — which is why it’s important to protect that which is dear to you. A full range of protection plans are available for your home, your domestic helpers and your pets.
Household
Home is where the heart is — which is why it’s important to protect that which is dear to you. A full range of protection plans are available for your home, your domestic helpers and your pets.
HomeCare Insurance
  • Household contents cover up to HK$1 million 
  • Personal liability cover up to HK$5 million 
  • Tenants are protected against damage to landlord’s structural fixtures
Important Notes
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Important Notes
  • "Communicable Disease Exclusion" is applicable to policy commenced on/after 1 January 2021 and please refer to the policy provision for details.
  • The insurance plan is underwritten by Bolttech Insurance (Hong Kong) Company Limited (“bolttech Insurance”). Club Care website at www.hktia.com.hk is operated by HKT Financial Services (IA) Limited (“HKTIA”). HKTIA (Licensed Insurance Agency License No.: FA2474), being registered with the Insurance Authority of Hong Kong (“IA”) as a licensed insurance agency, acts as an appointed licensed insurance agent for bolttech Insurance. 
  • The information is for reference only. Please read the related product brochure, policy provisions, Personal Information Collection Statement of bolttech Insurance and Personal Information Collection Statement of HKTIA before purchasing the insurance product. For enquiries relating to the insurance product, please contact Club Care Customer Service Hotline at 8209 0098.
  • The premiums of the insurance product will be payable to bolttech Insurance, and HKTIA will receive commission from bolttech Insurance for acting as an appointed licensed insurance agent for bolttech Insurance. 
  • The insurance product is intended to be offered in Hong Kong only. The display of information of the insurance product on this website shall not be construed as an offer to sell or a solicitation of an offer or recommendation to purchase or sale or provision of any insurance products by bolttech Insurance or HKTIA outside Hong Kong. All selling and application procedures must be conducted and completed in Hong Kong. 
  • Under the Insurance Ordinance (Cap. 41),the IA has started to collect the levy on insurance premiums from policyholders through insurance companies from January 1, 2018. For more details, please refer to the IA’s official website at ia.org.hk/en/levy. 
  • HKTIA 's role is limited to distributing insurance products of bolttech Insurance only and HKTIA shall not be responsible for any matters in relation to the provision of the products. 
  • Insurance products are products and obligations of bolttech Insurance and not of HKTIA. 
  • Any dispute over the contractual terms of insurance products should be resolved directly between you and bolttech Insurance. 
  • All insurance applications are subject to bolttech Insurance’s underwriting and acceptance. 
  • bolttech Insurance is solely responsible for all approvals, coverage, compensations and account maintenance in connection with its insurance products. 
  • HKTIA will not render you any legal, accounting or tax advice. You are advised to check with your own professional advisor for advice relevant to your circumstances. 
  • You are reminded to carefully review the relevant product materials provided to you and seek independent advice if necessary.
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Product Brochure Policy Provisions
HelperCare Insurance
  • Employer’s legal liability covered up to HK$100 million 
  • Multiple cover for the helper, including dental, surgical and repatriation expenses
  • 1 & 2-Year policies are available to provide flexibility on the policy duration according to the terms of the employment contract
Important Notes
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Important Notes
  • "COVID-19/Pandemic Exclusion" is applicable to policy commenced on/after 1 January 2021, please refer to the policy provision for details.
  • The insurance plan is underwritten by Bolttech Insurance (Hong Kong) Company Limited (“bolttech Insurance”). Club Care website at www.hktia.com.hk is operated by HKT Financial Services (IA) Limited (“HKTIA”). HKTIA (Licensed Insurance Agency License No.: FA2474), being registered with the Insurance Authority of Hong Kong (“IA”) as a licensed insurance agency, acts as an appointed licensed insurance agent for bolttech Insurance. 
  • The information is for reference only. Please read the related product brochure, policy provisions, Personal Information Collection Statement of bolttech Insurance and Personal Information Collection Statement of HKTIA before purchasing the insurance product. For enquiries relating to the insurance product, please contact Club Care Customer Service Hotline at 8209 0098.
  • The premiums of the insurance product will be payable to bolttech Insurance, and HKTIA will receive commission from bolttech Insurance for acting as an appointed licensed insurance agent for bolttech Insurance. 
  • The insurance product is intended to be offered in Hong Kong only. The display of information of the insurance product on this website shall not be construed as an offer to sell or a solicitation of an offer or recommendation to purchase or sale or provision of any insurance products by bolttech Insurance or HKTIA outside Hong Kong. All selling and application procedures must be conducted and completed in Hong Kong. 
  • Under the Insurance Ordinance (Cap. 41),the IA has started to collect the levy on insurance premiums from policyholders through insurance companies from January 1, 2018. For more details, please refer to the IA’s official website at ia.org.hk/en/levy. 
  • HKTIA 's role is limited to distributing insurance products of bolttech Insurance only and HKTIA shall not be responsible for any matters in relation to the provision of the products. 
  • Insurance products are products and obligations of bolttech Insurance and not of HKTIA. 
  • Any dispute over the contractual terms of insurance products should be resolved directly between you and bolttech Insurance. 
  • All insurance applications are subject to bolttech Insurance’s underwriting and acceptance. 
  • bolttech Insurance is solely responsible for all approvals, coverage, compensations and account maintenance in connection with its insurance products. 
  • HKTIA will not render you any legal, accounting or tax advice. You are advised to check with your own professional advisor for advice relevant to your circumstances. 
  • You are reminded to carefully review the relevant product materials provided to you and seek independent advice if necessary.
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Product Brochure Policy Provisions
Home Contents and Emergency Assistant Protection Plus
  • Personal liability cover up to HK$2 million* 
  • Household contents cover up to HK$80,000* 
  • Alternative accommodation reimbursed up to HK$2,000 per night, up to 2 nights^ 
  • Cover accidental damage to mobile phone/tablet up to HK$2,000#
<Applicable to designated 1O1O customer>
Important Notes
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Important Notes

    • The “Home Contents and Emergency Assistant Protection Plus” (the “Protection Plan”) is underwritten by MSIG Insurance (Hong Kong) Limited (“MSIG”), distributed and arranged by HKT Care. HKT Care is a service brand operated by HKT Financial Services (IA) Limited (“HKTIA”). HKTIA, being registered licensed insurance agency under the Insurance Authority of Hong Kong (“IA”) (Licensed Insurance Agency License No.: FA2474) also acts as an appointed licensed insurance agent for MSIG. HKTIA acts as the insurance intermediary to distribute and arrange for the Protection Plan and provide related services. HKT Care/HKTIA 's role is limited to arranging certain insurance policies of MSIG (including the Protection Plan) and HKT Care/HKTIA shall not be responsible for any matters in relation to the provision of such insurance products (including the Protection Plan). The Protection Plan is a product and obligations of MSIG and not of HKT Care/HKTIA. 
    •  1O1O is a service brand operated by CSL Mobile Limited (“CSL”). CSL is the policyholder of the Protection Plan and does not represent HKTIA. CSL is not an insurance company, agency, broker or intermediary and is not carrying on any insurance activities or other regulated activities (as defined in the Insurance Ordinance) in respect of the Protection Plan or otherwise. CSL has no involvement in the provision, distribution or arrangement of the Protection Plan. 
    •  Any information in respect of the Protection Plan given herein is subject to the policy provisions of Protection Plan (“Policy Provisions”) and the related terms and conditions. In the event of any inconsistencies between the Policy Provisions and the information provided herein, the Policy Provisions shall prevail . Please refer to the “Home Contents and Emergency Assistance Protection Plus” policy provisions for the terms and conditions, details and exclusions of the Protection Plan. For enquiries relating to the insurance product, please contact HKT Care Customer Service Hotline at 8209 0098. 
    •  All information and insurance regulated activities (as defined in the Insurance Ordinance (Cap. 41)) are carried out solely by HKTIA in its capacity as licensed insurance agency.
    •  All insurance applications are subject to MSIG’s underwriting and acceptance. 
    •  MSIG is solely responsible for all approvals, coverage, compensations and account maintenance in connection with its insurance products. 
    •  HKTIA will not render you any legal, accounting or tax advice. You are advised to check with your own professional advisor for advice relevant to your circumstances. 
    •  You are reminded to carefully review the relevant product materials provided to you and seek independent advice if necessary.
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    Product Brochure Policy Provisions
    Home Contents, Emergency Assistance and Helper Protection Plus
    • Personal liability cover up to HK$2 million* 
    • Household contents cover up to HK$80,000* 
    • Personal Accident cover up to HK$150,000* 
    • Compensation on domestic servant clinical expenses up to HK$2,400*
    <Applicable to designated 1O1O customers>


    Important Notes
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    Important Notes
    • The Promotion is arranged and brought to you directly by Club Care. The Protection Plan is underwritten and provided by MSIG and is distributed and arranged by Club Care. Club Care is a service brand operated by HKT Financial Services (IA) Limited (“HKTIA”). HKTIA, being a registered licensed insurance agency under the Insurance Authority of Hong Kong (“IA”) (Licensed Insurance Agency License No.: FA2474), acts as an appointed licensed insurance agency for MSIG to distribute and arrange insurance products and services. 
    • These Promotion Terms and Conditions are not an insurance policy or a contract of insurance. All information in respect of the Protection Plan is provided by MSIG. The Protection Plan is subject to related terms and conditions and respective policy provisions, the product brochure, and the related terms and conditions (the “Policy Documents”). The abovementioned information is for reference only and does not contain the full terms and conditions. In the event of any inconsistencies between these Terms and Conditions and the Policy Documents, the Policy Documents will prevail. 
    • The information of Protection Plan in these terms and conditions gives only an outline of the terms and conditions of the insurance cover and does not contain the full terms and conditions of the relevant insurance product. These terms and conditions are not an offer for subscription of any insurance product. For full terms and conditions, details and risk disclosures and exclusions of the Protection Plan, please refer to relevant Policy Documents; visit Club Care official website https://www.hktia.com.hk/ or call Club Care Customer Service Hotline at 8209 0098 for more details. 
    • CSL Mobile Limited (“CSL”) and its affiliates (including but not limited to Hong Kong Telecommunications (HKT) Limited) are the policyholders of the Protection Plan. CSL and all affiliates of such entities (other than HKTIA) are not an insurance company, agency, broker or intermediary and are not arranging for any contract of insurance or carrying on any regulated activities (as defined under the Insurance Ordinance) in connection with the Protection Plan, any insurance related products or services or the Promotion. CSL and all affiliates of such entities (other than HKTIA) are not the supplier, distributor or provider of the Protection Plan, any insurance related products or services or the Promotion, do not represent Club Care/HKTIA or MSIG, make no representations and warranties and accept no liability for any matters arising from, or in relation to, the same. For any enquires in relation to the Protection Plan and the Promotion, please contact Club Care Customer Service Hotline at 8209 0098 directly. 
    • MSIG reserves the right to make the final decision in approving any claim applications for the Protection Plan and the Promotion and any disputes that may arise from such applications and the Promotion, and takes full responsibility for all related coverage and claim matters. Any disputes over the terms of this insurance plan shall be resolved directly between the insured person and MSIG. HKTIA’s role is limited to distributing and arranging certain insurance policies of MSIG (including the Protection Plan) and HKTIA shall not be responsible for any matters in relation to the provision of such insurance products (including the Protection Plan). The Protection Plan is a product and obligations of MSIG and not of HKTIA. 
    • HKTIA / Club Care, its affiliated companies and MSIG reserve(s) the right to amend, suspend or terminate the Promotion and amend the relevant terms and conditions at their sole discretion at any time without prior notice. All decisions made by HKTIA / Club Care, its affiliated companies and MSIG shall be final and binding.
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    Product Brochure Policy Provisions
    Personal Cyber Insurance

    Provides protection for 

    • Theft of Funds 
    • Identity Theft 
    • Data Restoration 
    • Online Shopping

    Provided and underwritten by MSIG Insurance (Hong Kong) Limited.
    <Applicable for selected customers and/ or members of Club Care and its affiliated companies>

    Important Notes
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    Important Notes
    • The product information is provided by MSIG. The product information gives only an outline of the terms and conditions of the insurance cover and does not contain full terms and exclusions of the insurance policy. Any information given herein is subject to the precise terms and conditions. For full terms and conditions, details, risk disclosures and exclusions of the insurance policy, please refer to the respective policy documents (including the policy provisions and the exclusions) which shall prevail in case of inconsistency. 
    • HKTIA's role is limited to arranging certain insurance products of MSIG and HKTIA shall not be responsible for any matters in relation to the provision of the insurance products. 
    • Insurance products are products and obligations of MSIG and not of HKTIA. 
    • MSIG is solely responsible for all approvals, coverage, compensations and account maintenance in connection with its insurance products. 
    • In case of any inconsistency between the English and Chinese versions, the English version shall prevail.
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    Product Brochure Policy Provisions
    Contact Us

    We are always here to serve you. For all enquiries and feedback related to insurance, please contact us through the channels below:

    Customer Service Hotline: 8209 0098
    Mon – Fri 9:00 am – 6:00 pm (except public holidays)

    Email:
    cs.clubcare@pccw.com

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    Important Notes


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