Summary of Coverage Table

How to submit claims

Question & Answer

• The “Home Contents and Emergency Assistant Protection Plus” (the “Protection Plan”) is underwritten by MSIG Insurance (Hong Kong) Limited (“MSIG”), distributed and arranged by HKT Care. HKT Care is a service brand operated by HKT Financial Services (IA) Limited (“HKTIA”). HKTIA, being registered licensed insurance agency under the Insurance Authority of Hong Kong (“IA”) (Licensed Insurance Agency License No.: FA2474) also acts as an appointed licensed insurance agent for MSIG. HKTIA acts as the insurance intermediary to distribute and arrange for the Protection Plan and provide related services. HKT Care/HKTIA 's role is limited to arranging certain insurance policies of MSIG (including the Protection Plan) and HKT Care/HKTIA shall not be responsible for any matters in relation to the provision of such insurance products (including the Protection Plan). The Protection Plan is a product and obligations of MSIG and not of HKT Care/HKTIA. 
• 1O1O is a service brand operated by CSL Mobile Limited (“CSL”). CSL is the policyholder of the Protection Plan and does not represent HKTIA. CSL is not an insurance company, agency, broker or intermediary and is not carrying on any insurance activities or other regulated activities (as defined in the Insurance Ordinance) in respect of the Protection Plan or otherwise. CSL has no involvement in the provision, distribution or arrangement of the Protection Plan. 
• Any information in respect of the Protection Plan given herein is subject to the policy provisions of Protection Plan (“Policy Provisions”) and the related terms and conditions. In the event of any inconsistencies between the Policy Provisions and the information provided herein, the Policy Provisions shall prevail . Please refer to the “Home Contents and Emergency Assistance Protection Plus” policy provisions for the terms and conditions, details and exclusions of the Protection Plan. For enquiries relating to the insurance product, please contact HKT Care Customer Service Hotline at 8209 0098. 
• All information and insurance regulated activities (as defined in the Insurance Ordinance (Cap. 41)) are carried out solely by HKTIA in its capacity as licensed insurance agency. 
• All insurance applications are subject to MSIG’s underwriting and acceptance. 
• MSIG is solely responsible for all approvals, coverage, compensations and account maintenance in connection with its insurance products. 
• HKTIA will not render you any legal, accounting or tax advice. You are advised to check with your own professional advisor for advice relevant to your circumstances. 
• You are reminded to carefully review the relevant product materials provided to you and seek independent advice if necessary.